Customer Service

  • Shipping & Delivery

Customers will be notified of the shipping charges before delivery.

We only work with reputed courier companies such as TCS/Leopard/M&P/GPO/BYKEA to give our customers the best customer service. We have streamlined the process of buying products online, all you need to do is click buy now, enter your details and the product will be on its way to your doorstep after your confirmation.

  • Privacy & Security

Idrisbookbank.com collects your information when you register on the website and place an order.
When ordering or registering on the website, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. Alternatively, you can visit the website anonymously.

The information we collect can be used to improve customer experience, website or the way it interacts with customers. We do this by cookies and browsing behaviors of a visitor on the website.

Cookies help us track the visitor’s preferences, shopping cart and other activities which can help serve the customer better.

Newsletters are sent to customers only if they register to for the service, these can be disabled by logging onto a customer’s account or following the unsubscribe links at the bottom of the newsletter email.

Idris book bank does not sell, trade or otherwise transfer personally identifiable information of any of our customers to outside parties. We may release this information when law enforces. However, non-personally identifiable user information may be provided to other parties for marketing purposes.

This online privacy policy applies to information collected through this website and not to information collected offline.

All changes in the privacy policy will reflect on this page.

By visiting/using the website, you give your consent on acceptance of the privacy policy.

For any clarification, please feel free to contact us oninfo@idrisbookbank.com

  • Returns & Replacements

We will only return/exchange any product(s), if the product(s) received has any kind of defect or if the wrong product has been delivered to you. Contact us by emailing us images of the defected product atinfo@idrisbookbank.comor calling us at 051-5516918, 0311-5567305 (Mon to Fri 11am to 7pm and Sat 11am to 2pm) within 3 days from the date you received your order. Please note that the product must be unused with the price tag attached. Once our team has reviewed the defected product, an exchange/return will be offered for the same amount.

Beaconhouse School Books & Stationery Packs Cannot Be Exchanged Or Returned/Refunded In Any Scenario.

  • Ordering
  • Select Grade, School and books or any product Or email/whatsapp the product details if not found on the website
  • Give us delivery details and confirm your order
  • Receive your order and pay by Cash on delivery/EasyPaisa/Online Bank Transfer/Credit Card
  • Done. It’s that easy!
  • Payment Methods
  • Cash on Delivery
  • Credit Card
  • Online Bank Transfer
  • Jazz Cash
  • Cash on Delivery

This service is an alternate method of payment other than Internet Banking or Credit/Debit cards. With COD, our customers no longer need to feel worried about the security of their transactions, and if you don’t have a credit card, jazz cash or net banking then this is the best viable option available.

How does COD work?

All products have cash on delivery (COD) option available. Simply choose the COD method of payment and proceed to checkout.
When the product is shipped, you will be required to make the cash payment to our courier partner, only at the time of delivery.

Where is COD available?

We are offering COD in almost all cities across Pakistan.

  • Credit Card (Visa & MasterCard only)

We charge your credit card at the time of invoicing for exact invoice amount (including delivery charges, if any). All credit card payments made at idrisbookbank.com website are safe and are channeled through trusted payment gateway partners that use secure encryption technology to protect your card information.

  • Online Bank Transfer

To make an online payment, please choose a convenient bank option from below.

Bank Name: Habib Bank Limited (HBL)
Account Name : Students Book Co.
Account Number : PK73 HABB00 50377000107703

Please write your ORDER NUMBER along with the payment comments section so that we know that your order has been paid and let us know about your payment. We will confirm you of your deposit as soon as we receive your payment.

  • Jazz Cash / Easy Paisa

Jazz Cash & Easy Paisa Mobile Number: 0321-5161772

Please send us your Jazz Cash/ Easy Paisa payment to the mobile number mentioned above.

Once you have made the payment, email/SMS/call us(0311-5567305) to confirm your web order number and Jazz Cash transaction number.

  • Services

As a first step, this is a portal that is user-friendly for ease and safe-ordering of books and course syllabus in the form of a book list making it convenient for ordering complete set of books at the start of academic year. But this is just a start, keep looking out for a series of services and activities that have been planned to launch in the upcoming months Inshaa Allah to make this a top of the range online bookstore.

Stationery

We provide stationery of high quality, from well known and reputable brands to ensure customer satisfaction. If a product still does not meet your satisfaction, we would be happy to offer you a refund. (T&C apply.)

Notebooks

Our custom-made notebooks are made from premium quality paper and come in different sizes to suit your needs.

School Book List

Provide us with your school’s required book list and forget the rest – Relax and await home delivery!
To ensure ease of access, you can email us the booklist OR whatsapp to our official numbers and we will guide you for the rest of the process.

Full Syllabus Order

It doesn’t get any easier than this, just click at the desired school choose the level and click on the books and stationery pack.We will ensure order accuracy and deliver as per your requirements right @your doorstep!

Selective Books

In case you would not like to order the whole syllabus and only a selected few books, we will provide those to your door step as well.

  • Updating Account Information

You can update your account information when you register with us. You can make changes like changing your password or changing your shipping adresses etc so that whenever you make orders it gets easy for you.Kindly register with us to enjoy benefits like promotions and discounts when applied from time to time.